FREQUENT QUESTIONS

Do you have any questions about our luggage locker rentals?

What are luggage lockers?

Luggage lockers are a convenient solution for travelers who need to store their suitcases and bags for a few hours or days.

Luggage lockers are lockers or lockers designed to temporarily store travelers’ luggage. They are usually located in the most touristic points of the city.

How do the luggage lockers work?

Luggage lockers operate through the use of a combination or key to secure the locker or locker where the luggage is stored. Users pay an hourly or daily fee to use the locker.

Why book a luggage locker with Locker4Rent?

Carrying your bags while visiting the city can be an impediment to enjoying all that the city has to offer. For this reason, it is important to have the option of storing your luggage somewhere safe and accessible.

Do I have to book in advance?

Yes, reservations must be made in advance and will be valid from the moment they are made. You can do it at the last minute as well, at the precise moment you need it.

At the door of our Locker4Rent locations you will find Free WiFi access, so you can book a locker without any problem.

Should I book online?

Yes, by entering our web page and making the reservation from there, since it is not possible to pay in cash. The booking process takes only 1 minute and our website is fully adapted to cell phones (Smartphones) and Tablets.

Advantages of storing your suitcases in our lockers

We offer a full luggage storage service in the city you are visiting. With Locker4Rent you can store your suitcases and personal belongings with the greatest security. Enjoy your trip without worrying about carrying your suitcases. Our lockers are strategically located so that the process is comfortable and simple for you.

What kind of lockers does Locker4Rent offer?

We offer two types of slogans:

  • Small lockers (M), measuring 398 mm (height) x 409 mm (width) x 570 mm (depth). These lockers can hold approximately 1 cabin bag + 1 backpack or 2 hand luggage items.
  • Medium lockers (XL), measuring 841 mm (height) x 409 mm (width) x 570 cm (depth). These lockers hold approximately 3 cabin suitcases + 2 backpacks or 1 large suitcase + 1 backpack or 1 oversized suitcase.

¿How long can I book the locker?

You can hire a locker booking’s service a period between, at least ,1 day or ,at most, 90 calendar days. If you want to book longer period of times, contact to Locker4rent sending an email to info@locker4rent.es o calling to 611 03 31 48

Are the lockers safe?

Yes, totally. Locker4rent premises in Madrid are protected. All premises have Video Surveillance Cameras and alarm systems connected to a Surveillance Center connected to the Police 24 hours a day.

Is there any guarantee in case of loss or damage to my luggage?

Yes, our luggage lockers have a limited liability policy in case of lost or damaged luggage.

Can I access my luggage while it is stored in the luggage room?

You can open it as many times as you want or need. The code you receive in your email allows you to use it to enter the premises and access your locker at any time while the reservation is active.

Can I cancel the booking?

It can only be canceled if you contact us more than 24 hours before the start of the service, which begins at 00:00 on the day of the reservation, and the bank charges will be deducted from the amount.

No refunds will be given for active reservations or for previous days.

Can I book it online?

Yes, you can make the reservation through our webpage. The booking’s process is easy and fast. You can do it from your computer, phone or tablet.

Can I change the size of my locker to a larger one?

Always contact the customer service phone number in your location to explore the different options.